Report Vehicle Damage in Dubai and UAE: Your Complete Guide to Filing an Unknown Accident Report

Dubai: Discovering damage to your vehicle in a parking lot can be a frustrating experience. Fortunately, reporting such incidents to the authorities is straightforward and can be accomplished quickly through your mobile device. This guide outlines the necessary steps to file an Unknown Accident Report across various emirates in the UAE.

What is an Unknown Accident Report?

An Unknown Accident Report is filed when a vehicle is damaged, and the responsible party is either absent or unidentified. In such cases, the authorities classify the incident as an “unknown accident.” According to UAE law, all vehicle accidents must be reported, regardless of severity. The Dubai Police emphasize that a police report is essential for vehicle repairs, as insurance companies require this documentation to cover repair costs.

Should I Call the Police for Unknown Accidents?

In the event of a serious accident involving significant damage or injury, it is crucial to contact the authorities by dialing 999. For minor incidents, such as scratches or small dents, there are alternative methods to report the incident, including smartphone applications and services available at petrol stations.

How to Report an Unknown Accident

The procedure for reporting an accident varies by emirate. Below are the common methods for each region:

Dubai

Dubai Police App or Website: You can file a complaint through the Dubai Police website or the Dubai Police app, available on both the Apple App Store and Google Play Store.

To report via the Dubai Police app, follow these steps:

1. Navigate to the ‘Services’ section and select ‘Unknown Accident Report.’ Tap ‘Proceed.’
2. Enter the accident details and your personal information, including vehicle plate number, license number, mobile phone number, and optional email.
3. Upload photographic evidence of the damage and tap ‘Submit.’
4. You will receive a confirmation along with an accident report for your insurance claim.

For reporting through the Dubai Police website, the process is similar. If accessing via mobile, you may be redirected to the app.

Steps for the Dubai Police website:

1. Visit dubaipolice.gov.ae. Log in with your UAE PASS.
2. Navigate to ‘Traffic Services’ and select ‘Unknown Accident.’
3. Fill in your personal and vehicle details, including vehicle plate number, license number, mobile phone number, and optional email.
4. Upload photographs of the damage and pay the fees before clicking ‘Submit.’
5. You will receive a confirmation and the official accident report for your insurance claim.

Cost: Dh420

Petrol Stations: In Dubai, you can also visit the nearest ENOC, ADNOC, or Emarat petrol station, where attendants can assist you in reporting the accident. This service, known as ‘On the Go,’ includes gathering necessary documents, taking pictures of the damage, and issuing a hard copy of the accident report.

Cost: Dh420

Abu Dhabi

In Abu Dhabi, the SAEED app serves as the official platform for traffic, parking, and inspection services. To report an accident:

1. Download the SAEED app from the Apple App Store or Google Play Store.
2. Select ‘Report’ and verify your identity using your mobile number and the one-time password (OTP) sent to your phone.
3. Allow location access for the app to identify the accident area.
4. Under ‘Accident Type,’ select ‘Unknown.’
5. Upload required documents: your driving license (front and back), Emirates ID (front and back), vehicle registration card or Mulkiya (front and back), and vehicle plate number.
6. Upload clear pictures of the damage and select ‘Done.’
7. You will receive an SMS confirmation and the accident report for insurance claims once submitted.

Cost: Dh400

Sharjah

In Sharjah, the Rafid app is the official tool for reporting minor accidents and other vehicle-related services. To report an unknown accident:

1. Download the Rafid app from the Apple App Store or Google Play Store.
2. Enter your mobile number and verify your identity with the OTP received via SMS.
3. Tap on ‘Accident Reporting’ and select ‘Report Unknown Accident.’
4. Add your vehicle details, including vehicle number plate and source.
5. Enter personal details, including date of birth, nationality, mobile number, and email address.
6. Input the accident location and provide details on how it occurred.
7. Upload required documents: your driving license (front and back), Emirates ID (front and back), vehicle registration card or Mulkiya (front and back), and vehicle plate number.
8. Upload photographic evidence of the damage and select ‘Next.’ You will receive an official accident report within 48 hours.

Cost: Dh400

Other Emirates

For other emirates, including Ajman, Umm Al Quwain, Fujairah, or Ras Al Khaimah, accidents can be reported through the UAE Ministry of Interior (MOI) app. The steps are as follows:

1. Download the MOI UAE app from the Apple App Store or Google Play Store and log in using your UAE PASS.
2. Navigate to the ‘Services’ section and select ‘Report Accident Against an Unknown Person.’
3. The app will prompt you with two questions:
   • Did anyone get injured? If so, call 999 immediately.
   • Can you move your vehicle off the road? If not, a report will be automatically filed.
4. If the answer is ‘no’ to both questions, proceed with filing the report.
5. Fill in the accident information, including location, vehicle details, and whether you were driving at the time.
6. Upload photographs of your driving license, Emirates ID, vehicle registration card or Mulkiya, and damage.
7. Click ‘Submit’ to complete the process.

You will receive a report number, and the accident report will be accessible via the app.

Cost: Dh400

As reported by www.emirates247.com.

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Published on 2026-07-04 19:21:00 • By FAME Delivered News Desk